AirChannel FAQs
Your Questions Answered
- General
- Account
- Pricing
- Contact Us
General
AirChannel AI is a shared inbox platform that brings WhatsApp and email into one workspace. It helps teams manage customer conversations, assign messages, collaborate, and respond faster without switching between apps.
Currently, AirChannel.ai supports WhatsApp (Personal) and Email (Gmail, Outlook, IMAP). More channels like Instagram, Messenger, and WhatsApp Business API will be added soon.
Yes. You can securely connect your WhatsApp account and manage customer conversations from one shared inbox.
No installation is required. AirChannel is a cloud-based platform, so you can log in from your browser and start managing conversations instantly.
No. AirChannel brings your WhatsApp and email conversations into one shared inbox. You can keep using your existing apps while your team manages customer conversations from one place.
Account
Each workspace starts with one WhatsApp number and one email account. Businesses that need more can purchase additional numbers or inboxes as add-ons.
Yes. Contacts and chat history you create during the beta phase will remain in your workspace as we roll out new versions, subject to storage limits in your plan.
Yes. Team members can add private notes, tag colleagues, and collaborate inside any conversation. These notes are visible only to your team.
Pricing
AirChannel.ai offers pricing plans for different team needs. Visit our pricing page to compare plans and find the right option for your team.
Yes. AirChannel offers a 14-day free trial so you can explore its features and see how it fits your team’s needs before choosing a paid plan.
Yes. While every subscription includes a base set of features, additional WhatsApp numbers, email inboxes, or users can be purchased separately as add-ons.
Contact Us
If you need help with AirChannel, you can contact our support team by email or through the in-app help center. Our team is ready to help you resolve issues and get the most out of AirChannel.